Complaints Procedure Lloyd’s Policyholder

In the event that you wish to make a complaint you may contact us on:

Burnett & Associates Limited
3000, Lakeside, North Harbour, Western Road, Portsmouth, Hampshire, PO6 3EN
admin@burnett.co.uk
0333 999 7902

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Market Services
Lloyd’s
One Lime Street
London
EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Since this policy was purchased online you may make a complaint on the Online Dispute Resolution (ODR) platform http://ec.europa.eu/odr