Complaints Procedure Lloyd’s Policyholder

Our aim is to provide the highest level of service to You at all times in dealing with all aspects of Your insurance. We do, however, realise that things can go wrong occasionally. If You feel We have not achieved Our aim, please inform Us. Your feedback enables Us to monitor and improve the service We provide.

In the first instance, please contact Specialty Risks’ Managing Director:
0333 323 7950 (local rate call)
Specialty Risks Ltd, 36 Central Avenue, Molesey, Surrey KT8 2QZ

Specialty Risks will do their best to resolve Your complaint quickly and with the least inconvenience to You, and within the following timescales:

If Specialty Risks is unable to resolve the complaint within these timescales they will write to You to let You know why they have not been able to do so.

If You feel that You have not received a satisfactory response, or the complaint has not been resolved within eight weeks of Our receiving it, You may refer Your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.

The FOS can be reached at:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9 123