How to make a Complaint

Our aim is to provide the highest level of service to You at all times in dealing with all aspects of Your insurance. We do, however, realise that things can go wrong occasionally. If You feel We have not achieved Our aim, please inform Us. Your feedback enables Us to monitor and improve the service We provide.

In the first instance, please contact Specialty Risks’ Managing Director:

By email: managingdirector@specialty-risks.com
By telephone: 0333 323 7950 (local rate call)
In writing: Specialty Risks Ltd, Island Farm House, 83 Island Farm Road, Molesey, Surrey, KT8 2TR

Specialty Risks will do their best to resolve Your complaint quickly and with the least inconvenience to You, and within the following timescales:

  • They will acknowledge the complaint within two working days of receipt.
  • They will aim to resolve the complaint within five working days.
  • If further investigation is required, they will aim to resolve the complaint within four weeks of receipt.
  • If Specialty Risks is unable to resolve the complaint within these timescales they will write to You to let You know why they have not been able to do so.

If Specialty Risks is unable to resolve the complaint within these timescales, they will write to You to let You know why they have not been able to do so. You may refer Your complaint to the Financial Ombudsman Service at any time.

The FOS can be reached at:

www.financial-ombudsman.org.uk

Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk